Indeed, Streamyx is perhaps the fastest ISP here in Malaysia. Since we do not have the luxury to cable, broadband is our best choice here. Streamyx has never been very stable since the beginning. Sometimes we get lag, sometimes we can’t get on the net at all. Restarting the modem is probably the fastest solution to most of our problems. But 2 months ago………(sfx:thunder)…..
We started to have problem sending out emails. It was only affecting our smtp server in the States. By the way, we have been using Hostway to host our website and mail for the longest time. And since we were doing alright with the entire internet connection and could send emails our using personal email account, Hostway seems to be the problem.
There was no going around it. We contacted those guys in the States but they couldn’t give us an answer. We took our laptop and head off to another area using Streamyx as well……..voalaaaaaa….!! We could send our emails just alright. So I called up Streamyx and below is a breakdown of what’s going on.
Week 1 : Connection to SMTP server fail and call to seek for an answer from Streamyx. They claim that everything is alright and that we should check with our domain.
Week 2 : Connection to SMTP server never recovered. Called Streamyx and finally they have admitted that they are working on a certain upgrade. Claimed that a good number of Streamyx IP has been blocked my a good number of servers. Ours has been affected and it is affected by area. Proving that we could still send out good emails with large attachments at other place, except in the office (Bandar Sri Damansara).
Week 3 : Connection to SMTP server still bad. Called Streamyx and they say they are working on it. Some customer service doesn’t even know what’s going on. Streamyx seems to me more confused than us.
Week 4 : Connection to SMTP server still bad. Streamyx emailed us to gave us a temporary solution. Using their SMTP, we are able to send out emails with attachments. This solution came late but we manage to get things work out.
Week 5 : Connection to SMTP server still bad. Must use SMTP provided by Streamyx.
Week 6 : Connection to SMTP server still bad. Must use SMTP provided by Streamyx.
Week 7 : Connection to SMTP server still bad. Must use SMTP provided by Streamyx.
Week 8 : Connection to SMTP server still bad. Must use SMTP provided by Streamyx. I called to seek for an answer to the previous problem. Some customer service rep says that problem has been fixed; some say it has not been fixed. Another PROBLEM occurred. We couldn’t upload files to our FTP. So I called again to seek for an answer. They don’t know about anything except restarting my connection which it didn’t help. Escalated me to the help center. Emailed them. And she say…..
“With regards to your query on unable to upload anything to your FTP site,
please note that, we would like to advise you to refer with your domain
administrator. Kindly note that the previous e-mail issue only effect your
outgoing e-mail.”
Week 9 : We sign up for a new ISP – Maxis Broadband. Emailing through our own SMTP and uploading to our FTP is good. Though slower than Streamyx which is very understandable, we are only paying one bloody sixth of a Streamyx price. And all these while, Streamyx has never had a proper person to talk to us regarding our problem. Their customer service representative doesn’t know what’s going on. The Help Center, knows jackshit about what’s wrong.
To sum it up, Streamyx is truly unreliable. Being the only one that provides high speed internet, they leave us no choice but to surrender to their ignorance. I’ve heard some good things about AirZed and would definitely like to try them but if only they cover the area I’m in. Which they don’t. Damn it. Anyhow, I’ve reply Streamyx’s email in a way to make sure they understand is their problem. Now they better solve it. Horrible Internet Service Provider. I reckon is more of a management issue than a technical one. Upgrade all you want but find solution not to affect our business you dumb cows. Somebody should shoot those managerial position idiots down.